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Overview
New York State’s language access policy requires Executive State agencies that provide direct public services to offer interpretation services in the language requested and provide important forms and documents in at least the top ten most commonly spoken languages in New York State, in addition to English. This helps the State to overcome language barriers to public services and programs for people with Limited English Proficiency. At the moment, the top ten languages are: Spanish, Chinese, Russian, Yiddish, Bengali, Korean, Haitian Creole, Italian, Arabic, and Polish.
Need Assistance? Call Us at 123-456-7890 for Free Language Assistance Services
If you have any questions about our agency’s language access program, contact our Language Access Coordinator by phone, mail or email.
Email:
XXX@XX.ny.gov
Mail:
1220 Washington Ave
Building 5
Albany, NY 122205
Your Right to File a Complaint
If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please complete our complaint form to give us your feedback.
The information that you provide on this complaint form will help improve the State’s language access services. This form asks you to provide your contact information so that we can inform you about what we are doing to respond to your complaint. All personal information included in your complaint will be kept confidential.
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